Piedmont Sheet Metal should definitely be your go-to for Lennox (and probably any HVAC needs) in the area. I found them through Lennox’s dealer list, where they have great reviews. I’m glad I found them because they’ve been extremely professional and responsive since the beginning. Todd is a great sales rep, and Karissa handled all the paperwork quickly. Both installations went faster than I expected, and the team members who did them were great, respectful and answered all my questions. Thanks again, PSM!
Reasonable prices for excellent work and the best customer service. They were able to come out within a week of receiving our down payment and installed everything in a day. We have an older home, but they were able to adapt the new system to the existing rigid ductwork without a problem. Even though Piedmont Sheet Metal closes at 5 P.M. (and was closed the next two days), I called and someone was at the house within 10 minutes to start the furnace and make sure everything was functioning properly. In short, I am incredibly happy with our new Lennox equipment and highly recommend Piedmont Sheet Metal because of their workmanship and customer service.
Technician (Larry) arrived promptly on time, worked quickly and efficiently and could not have been nicer. Piedmont Sheet Metal is my new heating and air conditioning company after 20 years with another local firm.
First class all the way. I had a new Lennox heat pump installed back in April. Their timeliness and communication were outstanding. David Cook handled the sale and took care of everything for us. The installers were efficient and friendly. They left my basement exactly as they found it and made sure everything was in good working order and that we understood the system before they left. The only issue we had was corrected in a timely fashion and in a manner that went above and beyond expectations. A+.
Quick response and friendly service! I called after hours and left a message on the emergency line. My drain line had clogged up and leaked water on my hardwood floors! About 30 minutes later, I got a call back from the on-call technician. They had never been out to my house before, so unfortunately he couldn’t come that night, but assured me they would fit me in first thing next morning (Between 9 and 10), and even told me what I could do to help the situation through the night. The 2 gentlemen arrived to my house right at 9am sharp the next morning and got right to work. They were friendly to me and my dogs. When the drain line initially unclogged, the technician didn’t have the towel there in time, and it sprayed gunk everywhere. But no worries; we all laughed and they cleaned everything right up. They fixed everything quickly, and even checked my freon levels while here. Super helpful, friendly, and fast. Last, but not least, the cost was amazing. Much less than I expected! HIGHLY RECOMMEND!
After a bad repair experience in 1993 with another company, Piedmont Sheet Metal fixed the problem.
In 1998, they installed a new Lennox gas furnace system and Lennox heat pump for upstairs. Gas prices increased, so I had them install a Lennox high-efficiency heat pump, tied into the gas system for back-up instead of electric emergency heat. It lowered heat bills a lot and is a very comfortable system with only one repair since 2005. They removed my A/C unit after the new heat pump installation, took it to Concord and installed it in my daughter’s mobile home at a very reasonable cost. Bill Cook and his employees are respectable professionals who I am very comfortable having in my home, and their work is superior. They are honest and dependable and the only HVAC company for me! I have recommended them to many friends, who are also pleased.
The best heat and air company in NC. When they send their crew to do whatever, they always clean up all the mess and really leave it cleaner than before. How long they have been in business speaks for itself.
Very responsive, knowledgeable, and honest. Reasonable rates. They have been servicing my rather old system for years, with very good results. They will definitely be my source for a new system in a few years.